Frequently Asked Questions
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Contact Us Directly for Personalized Support
Feel free to reach out to us, Monday through Friday, 8:00 AM to 4:00 PM PST if you have any questions. Our Customer Service and Orders department is headed by Yolanda, who has been with Luxe Linen for more than six years.
Each territory also has dedicated sales reps who are ready to assist with any inquiries you might have. For a full list of territories and reps, please see our contact page.
We’re here to provide the answers you need, whenever you need them. Collectively, our team has over 175 years of experience working in the event industry.
Below is a convenient list of our most frequently asked questions.
General Questions
Who are your typical clients?
Luxe Linen works primarily with event planners, brides and grooms, venues, florists, and corporate event producers who are designing beautiful tablescapes for weddings, galas, and special events. Our clients are professionals who want access to luxury table linen rentals, specialty fabrics, and unique napkins that elevate the overall event design.
Many of the events we support include weddings, corporate events, nonprofit galas, destination celebrations, styled shoots, and private parties. Our collections are often chosen by planners and designers who want high-end tablecloth rentals, textured linens, and distinctive patterns that help create memorable table settings.
Because we offer nationwide shipping on our event linen rentals, Luxe Linen works with clients across the United States, while also providing local delivery and installation services throughout Southern California. Whether you are designing a single show-stopping table or a large-scale event, our team is here to help bring your vision to life with beautiful linens.
Do you offer design support?
Yes, we offer design support to all our clients—it’s one of our favorite parts of working at Luxe Linen! In addition to offering suggestions, we can:
- Send fabric samples to help you decide.
- Provide photos of past events for inspiration.
- Set up an appointment at one of our showrooms (where available) for an in-person consultation.
- Set up a Zoom call to discuss fabric combinations.
Is there a minimum order size?
No, we do not have a minimum order requirement. You can rent any quantity of table linens or napkins, and there are no additional fees for smaller orders when items are shipped. However, orders of $500 or more qualify for free delivery for our trade partners.
Does Luxe Linen offer a trade account?
Yes! Luxe Linen offers a Trade Account Program for event industry professionals who regularly rent luxury table linens, specialty tablecloths, and designer napkins for weddings, corporate events, and special celebrations. Our trade accounts are designed for event planners, venues, florists, caterers, production companies, and hospitality professionals who want reliable access to high-quality event linen rentals.
Trade account holders receive benefits that make planning events easier, including preferred pricing, priority service, and flexible delivery options for their linen rental orders. Orders over $500 qualify for free delivery, making it even easier for planners and venues to source beautiful linens for their events.
Because Luxe Linen offers nationwide shipping for linen rentals, our trade clients work with us across the United States, while clients in Southern California can also take advantage of local delivery services for weddings, corporate events, and large-scale celebrations.
If you regularly design tablescapes and event table settings, a Luxe Linen Trade Account provides convenient access to our full collection of specialty linens, luxury tablecloth rentals, and unique napkin designs. Reach out to our team to get started.
How far in advance should I reserve linen rentals for my event?
We recommend reserving your linen rentals for weddings, corporate events, and special events at least 3–4 months before your event date to ensure the best availability of our luxury table linens, specialty tablecloths, and napkin rentals.
If your order will be shipped, please finalize your event linen rental order at least 10 days before your event. This allows enough time for processing, packing, and delivery to ensure your wedding linens and table linens arrive on time.
While we do our best to accommodate last-minute linen rental requests, orders confirmed close to the event date may be subject to rush fees or expedited shipping costs, depending on availability and timing.
Does Luxe Linen have fabric samples or swatches?
Yes. Luxe Linen offers several options for linen swatches and fabric samples so planners and designers can see and feel our luxury table linens and specialty fabrics before placing a linen rental order.
Our linen swatches measure 6 inches by 6 inches and can be requested individually for specific fabrics. We also offer swatch books organized by collection, as well as our Luxe Linen Trunk Kit, which includes swatches from all of our active table linen collections.
For clients designing full tablescapes for weddings or corporate events, we can also provide full-size linens for a sample table, allowing you to preview how the tablecloths and napkins will look in your event design.
To request linen swatches, fabric samples, or a sample table, simply contact your Luxe Linen sales representative.
Do you offer linens for sample tables?
Yes. Luxe Linen offers sample table linens for event planners, florists, and venues who would like to preview their wedding linen rentals or event table linens before the event.
Trade account clients may request up to five table linens and five napkins to create a sample tablescape for floral previews, client meetings, or design presentations. This allows you to see how the luxury tablecloths, specialty linens, and napkins work together in your overall event design.
Sample tables are typically returned within one week unless other arrangements are made. To request sample table linens, simply contact your Luxe Linen sales representative, and they will help coordinate the order and delivery options.
Does Luxe Linen provide linen for styled shoots?
Yes. Luxe Linen occasionally provides luxury table linens and specialty napkins for styled shoots with planners, photographers, and event designers. Styled shoots are a wonderful way to showcase creative tablescapes and event table design using our specialty linen collections.
Because our inventory is actively used for weddings and event linen rentals, styled shoot participation is limited to a small number of linens and is typically scheduled during times of the year when our inventory is less committed to events.
If you are planning a styled shoot and would like to feature Luxe Linen’s tablecloths or napkins, please reach out to your Luxe Linen sales representative with the shoot details, including the date, location, and vendor team. Our team will review availability and let you know what event linens may be available for collaboration.
Where can I go to see Luxe Linen samples?
You are always welcome to visit our Luxe Linen showroom in Beverly Hills, where you can see our collection of luxury table linens, specialty tablecloths, and event napkins in person. Viewing the fabrics in person is a great way to explore colors, textures, and design options for your wedding tablescape or event table settings.
We also work with rental partners and event professionals across the United States who carry select Luxe Linen samples and swatches. If you are not located near our Beverly Hills showroom, please reach out to our team and we will do our best to connect you with a local partner or arrange sample swatches so you can experience our specialty linensfirsthand.
How to place or cancel orders
How can I place an order for specialty table linens?
The best way to place your event linen rental order is through your dedicated Luxe Linen sales representative. Your rep will get to know your preferences, delivery needs, and planning team, making the ordering process smoother for weddings, corporate events, and special celebrations.
If you don’t yet have a sales representative, you can also:
Email our Orders Desk: Send your request to orders@luxelinen.org, and we will prepare a quote and confirm availability.
Contact our team: Reach out and we will connect you with a dedicated Luxe Linen sales rep for future orders.
Order online: Submit your linen request through our website.
Whichever option you choose, you will receive confirmation of receipt within one business day and a formal quote within two business days.
What happens after I place an order for event rentals?
Once we receive your request, our team will prepare a detailed linen rental quote within 48–72 business hours. Your quote will include the available table linens, specialty napkins, total rental costs, and any shipping or delivery feesfor your wedding, corporate event, or special event. Please review your linen rental quote carefully to ensure all details are correct.
Please note: Receiving a quote confirms availability of the linens at that moment but does not reserve the linens for your event. To officially reserve your event linen rentals or wedding table linens, you must confirm the order by making a deposit.
When you’re ready to confirm your tablecloth and napkin rentals, simply contact your Luxe Linen sales representative, and they will send you a secure payment link to reserve your linens.
How do I confirm my order for event rentals?
To confirm your event linen rental order, you will need to place a deposit after reviewing your quote. Once you are ready to move forward with the table linens or napkins listed in your quote, simply contact your Luxe Linen sales representative and request a payment link.
Your sales rep will send you a secure payment link so you can submit your deposit and officially reserve the wedding linens, specialty tablecloths, or napkin rentals for your event date.
Please note that linens are not reserved until the deposit is received. Confirming your order ensures that your selected luxury table linens and event napkins are secured and scheduled for delivery or shipping in time for your event.
Can I make adjustments to my confirmed order for specialty table linen rentals?
Yes, you can make small adjustments to your order even after it’s confirmed. We understand that changes in guest count are common in the event industry. However, any changes must be communicated to us no later than 5 working daysbefore your linens are packaged for delivery or shipping.
What is the cancellation policy for event rental orders?
To cancel your order without forfeiting your deposit, you must notify us at least 3 weeks (21 days) before the delivery date listed on your invoice. Cancellations made after this period will result in the loss of your deposit.
Who can I contact if I have more questions about event rentals?
Feel free to reach out to us, Monday through Friday, 8:00 AM to 4:00 PM PST. Our Customer Service and Orders department is headed by Yolanda, who has been with Luxe Line for more than 4 years. Each territory also has dedicated sales reps who can assist with any inquiries, you can find that list on our contact page.
How do I cancel an order?
To cancel an order, please email the orders desk at orders@luxelinen.org and CC your sales representative on the email. Just let us know if you want to cancel the order.
Door to Door Delivery Policy
Where do you offer door to door delivery?
Yes, we offer door-to-door delivery to clients located in Los Angeles and Orange County, California.
For clients outside of this area, we provide UPS shipping at a discounted rate.
How much does delivery cost?
Luxe Linen provides delivery for luxury table linen rentals throughout Southern California, including Los Angeles County and Orange County. As we continue to grow our presence in San Diego, we are now offering limited delivery for event linen rentals in the San Diego area, depending on the size and timing of your order.
For clients outside our regular delivery zones, we also offer nationwide shipping for wedding linens, specialty tablecloths, and napkin rentals, allowing event planners, venues, and designers across the United States to access our specialty table linens and luxury fabrics.
Your Luxe Linen sales representative can help determine whether delivery or shipping is the best option for your wedding, corporate event, or special event linen rental order.
As a local trade account holder, do I qualify for free delivery?
If you have a Luxe Linen Trade Account and your event is located within our linen rental delivery areas of Los Angeles County or Orange County, California, you may qualify for free delivery for event linen rentals during our scheduled delivery days.
Los Angeles County: Free delivery on Monday, Wednesday, and Friday
Orange County: Free delivery on Tuesday and Thursday
Standard delivery windows for wedding linens, specialty tablecloths, and napkin rentals are typically between 10:00 AM and 3:00 PM. Delivery routes are scheduled at our convenience so we can continue offering free linen rental delivery for trade clients.
To qualify for free delivery, orders must be $500 or more, and deliveries must be made to a planner’s office or home location. Deliveries directly to event venues or event sites require additional time and coordination and will incur a $75 delivery fee. Your Luxe Linen sales representative can help confirm the best delivery option for your event linen rental order.
What days do you deliver?
Luxe Linen offers event linen rental delivery Monday through Sunday, depending on scheduling and availability. This allows planners, venues, and event professionals to receive their wedding linens, specialty tablecloths, and napkin rentals throughout the week.
Please note that same-day delivery, weekend delivery, after-hours delivery, and special pick-up requests require additional coordination and may incur extra delivery fees. These services are available when scheduling allows.
Your Luxe Linen sales representative will include all delivery or shipping options when preparing your linen rental quote and can help determine the best delivery timing for your wedding, corporate event, or special event linens.
Do you also offer setup and strike options?
Yes, we do! Our setup service includes the placement of table linens only and does not include folding or placing napkins. Our strike service involves removing the linens and napkins from the tables after your event.
Please note that extra fees will apply if:
- Tables are not ready for linens to be removed (e.g., excess debris, florals, or other decor still on the tables).
- The event does not end on time, causing a delay in the strike process.
Is there a minimum order needed for delivery?
The minimum cost for an order to be eligible for a trade account holder to get free delivery is $500.00.
Shipping
Where do you ship to?
Yes. At Luxe Linen, we proudly offer nationwide shipping for luxury table linen rentals and napkin rentalsthroughout the continental United States. This allows event planners, venues, and designers across the country to access our collection of specialty table linens, wedding tablecloths, and event napkins for weddings, corporate events, and special celebrations.
Because of our high shipping volume, we are able to pass along a 60% UPS shipping discount to our clients, helping keep linen rental shipping costs affordable while ensuring reliable delivery for your event.
Your Luxe Linen sales representative will include the shipping estimate and return instructions in your linen rental quote, making it easy to plan delivery and return of your event linen rentals.
How long does it take to arrive?
Shipping times for Luxe Linen’s luxury table linen rentals and napkin rentals depend on your location and the shipping option selected.
Standard Shipping:
Most event linen rental orders arrive within 2–5 business days anywhere in the continental United States.
Expedited Shipping:
For urgent orders, we offer overnight shipping with delivery by 10:00 AM to most locations.
To ensure timely delivery for your wedding linens, specialty tablecloth rentals, or event napkin rentals, we recommend finalizing all shipped linen orders at least 10 days before your event. Orders confirmed within ten days of the event date may incur rush fees and higher shipping costs.
Who do you use to ship your linen?
At Luxe Linen, we exclusively use UPS to ship our luxury table linen and napkins for events, as we have found them to be the most reliable shipping provider.
When will my linen arrive?
At Luxe Linen, our goal is to deliver your linens 2-3 business days before your event date. To ensure timely delivery, we ask that you provide your actual event date when placing your order. This allows us to factor in extra time based on the shipping time to your location, so your linens arrive well in advance of your special occasion,
How do I return my linen to you?
Returning your linens or napkins is simple! On your order invoice, you’ll find detailed instructions on where and when to place your linens for UPS pickup. Follow these steps:
- Place the linens or napkins in the large shipping bag provided with your order.
- Attach the return shipping label included with your shipment.
- Leave the package outside the address provided (or at your usual UPS drop-off location) on the date listed in your order notes.
If your regular UPS carrier picks up or drops off inside your location, you can leave the package for them. For any assistance, feel free to contact your sales representative.
Payments
How do I make a deposit?
To make a deposit on your linen rental order, please contact your Luxe Linen sales representative once you are ready to confirm. Your sales rep will send you a secure payment link so you can submit your deposit and reserve your table linens, napkins, or specialty event linens.
Please note that receiving a quote does not hold the linens for your event date. Your wedding linen rental or event linen rental order is only confirmed once the deposit has been received.
Can I also pay with a check?
Yes! If you prefer to pay by check, simply electronically sign your order using the secure link. After signing, please email your sales representative and orders@luxelinen.org with the check number you’ll be sending and you order number. This helps us keep track of your payment.
Can I allow my clients to pay invoices?
Yes. If your client would like to pay for the linen rental order, you can simply forward them the secure payment linksent by your Luxe Linen sales representative.
Once your client submits the payment for the table linens, napkin rentals, or specialty event linens, we will send you an email confirmation and receipt so you have a record that the event linen rental order has been confirmed.
